James has called us before. Previously he has tried to use cards that decline often. When you tell him its declined and he will need to call his card company or use a new card he becomes abusive and cusses the pso/pso’s out and claims we all stole his money. Demanding time/or a refund. We explained we can’t give him time he hasn’t paid for nor can we refund a payment never received. This results in phone harassment and the caller becoming abusive.

When the cards decline after research its for the reason “Card reported lost or stolen – Contact card issuer for resolution”. Now he is calling back with a new number 229-237-2807 trying to get service again.

Lots of red flags with this caller. Could result in charge backs. If you tell him his card declines or you can’t do calls with him do to previous behavior/reflags he will become abusive. So in my experience its best to just say that ” the process is down for maintence” and then immediately block his number. This is a very abusive caller. Will ring up all your pso lines screaming and hurling abusive obscenities’ after you refuse to give him service. Initially calling to try to get service he will be all “yes ma’am” etc. But when you tell him no or his card declines the abuse begins.