Wants a direct connection situation But doesn’t want to pay a connection fee or even full price. Orders a heavily discounted call, But refuses to take his call block off. Wastes 30 minutes of our time in the process.  If you choose to service this client test his line first to see if you can call from a blocked number before running the charge. If you can’t explain to him that he needs to purchase a full priced call or full priced with connection fee (whatever/however you conduct your calls for that scenario) Otherwise you will just go back and forth with him for 30 minutes as he cries about how he has no idea how to make changes in his iphone.  Which is alot of hassle if your very busy with other people calling in. The entire debacle ended with a refund request. He did offer a solution. He thought maybe we could direct connect him no extra cost on a heavily discounted call special. Or if the girl calls him back she could just unblock her number. which we all know is not secure.  Just want to save someone else the grief of wasted time.