Joel Bought 30 minutes with my pso and requested to use it at a different time.  Instead of scheduling a time to use it or calling when that PSO was available he called outside of that pso’s hours. Then instead of requesting the PSO refund him he calls billing and lies and says he has no idea what the charge is for.  When he knows he made the charge for time to use it later.  Had my pso performed the call he might have still requested a refund. Proceed with caution ladies.