Eric Hershberger 971-901-5771

Difficult customer. Overtly picky. time waster. frequently requests refunds because he is financially irresponsible. Breaks rules. emotionally unhinged/unbalanced. Harrass’s your line just to tell you to read his emails because he wants them read right now! he is overly demanding. if your busy or off or on vacation he gets over emotional and sometimes emotionally abusive. because he is a very damaged person. Demands tons of free stuff. Demands to be your #1 priority even if your super busy. complains alot. nit picks. high maintenance client who for all the trouble he gives you is very cheap and never tips (low Return on investment for the time and effort he feels entitled to receive.)

Oh and by the way. He typically only calls on Fridays/Weekends and holidays during prime time when your lines are the busiest. And he never tips. And he always buys the cheapest specials you have. Never follows the rules of those specials. And if you don’t have specials will try to trick you into giving him specials you don’t even offer. He also does his best to go over. And if you let him go over he will not compensate you for it. So you have to always watch the clock closely with him.

And even if you do everything right and have lots of experience servicing him he will find an excuse to be unsatisfied. complaining, wanting free stuff. stressing you out. he spends an average of $50-$300 a year at most. But the amount of effort and time he demands to simply do a paid call is more than i would expand on 10 of my normal customers who pay alot more and do alot more calls with me.

To be blunt… unless your just starting out and need new clientele you might not find servicing him profitable.  I have been servicing him since 2012  on various services. His behavior has not gotten better over the years only worse over the years. I have never seen him charge back yet. However…. the amount of perfection, effort, email attention, free pictures this man expects for paying so little(as little as he can get away with) servicing him becomes frustrating and exhausting. And when you have to then start issuing refunds it goes from exhausting to being a pain in the butt. especially when you spend so much time trying to please him and cater to his unique schedule, and overtly picky needs.

I will not be servicing him any more. But if you choose to service him keep all of this in mind.  I would not recommend offering him any specials. I would keep his calls to 10-15 minutes full price due to the nature of his calls and how picky he is. And I would not recommend running alot of time at once for him in one evening/week because he can’t afford it (from what he tells me) and I would hate to see a pso suffer a charge back or feel pressure to refund time (As he has pressured me to do many times).

keep it short and sweet with him.

Keep a script you stick to or he will complain.

if he complains make him email you exactly what he wants you to say.

and when he starts displaying the bad behaviors above i would recommend quietly blocking him.  unless you want to deal with that type of frustration regularly with him. he loves to enjoy lots of phone sex. he just is overtly picky and can’t afford to do as much as he would like. so he tries to find ways he can get it free and get other free attention. thats where the bugging, trying to trick you into going over, begging for cheap specials or complaining to get refunds or free do-overs comes in. Keep all that in mind when servicing him.